Overview
What Is CCSA?
CCSA is an acronym for Certified Customer Service Associate.
This is the first stage of the program. It is a foundational course and pre requisite for advanced courses. It introduces the would-be customer service professional to the certification program and on what is expected from a customer service expert.
It focuses on moulding the attitudes, perception and passion for customer service.
It a 10-week strategy session that equips the participant with tools needed to proffer and deliver customer service solution in various business climes.
Participants are exposed to the dynamics of handling customers, turning customer contact to sales and exposing them to real world situations that they experience on the job with the view of teaching them effective methods on how to handle them.
Without customers, no one has a job, we need to understand this and walk the talk. Being customer service focused will not only change improve your career, it will change your life.
In this league of elite professionals you acquire the secrets of turning customers into fans and making them loyal for life. With the exposure this course gives you, you make exceptional customer service delivery the centre of your daily operations.
So enrol today and be part of the service revolution.
After this stage, you enrol for the CCSP which is the final stage of the certification programme.
For enquiries
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
or call 08037088246
Faq
Q: What benefits will I get from acquiring the CCSP Certificate?
A: The benefits include;
Increase your knowledge base on customer service delivery to international standard because it will expose you to best practice in customer retention management.
Create leverage for promotion and enhanced salary package for working class.
For those leaving school who want to have edge over their counterparts in the employment market, it gives your employer the confidence of hiring a focused and promising employee that will boost their bottom-line and will not spend on training the individual on customer service ethics.
Q: What is the acceptability rate of the certification?
A: The certification is recognized in over 40 countries in the world and it is a certification being issued by the leaders in customer service in the world; with over 38 years experience (Service Quality Institute).
You can get more information about the certification by visiting Service Quality Institute website (www.customer-service.com), there is an online answer chat available on the website which you can use.
Q: Can I pay the lecture fees in instalments and how many times?
A: Yes, you can pay in 3 instalments.
Q: Can I write the CCSP exam without going through the CCSA stage?
A: No, it is mandatory that every potential CCSP graduate goes through the CCSA program for proper coordination and full training in customer service delivery.
Q: Can I acquire the certification without necessarily attending the classes due to the fact that I am very busy or out of Lagos?
A: It will be lovely if you attend the classes before writing the exams because it is very interactive and educative.
Q: How many participants are there in a class per session?
A: The maximum class is 30 participants and a minimum of 4.
Q: Can I pay the exams fees in naira?
A: The exam fees can only be paid in dollars.
Q: Are they other fees to be paid apart from course fees and exam fees?
A: Yes, there is a registration fee of #7,500 for CCSA and #5,500 for CCSP upon filling and submission of the registration form.
Q: Is Stronix Consults the only authorized body to run the certification in Africa?
A: Yes, Stronix Consults Ltd. has the franchise from Service Quality Institute USA to run the CCSP program in Africa.
Q: What if I miss any Saturday class because of work schedule?
A: A make up class can always be done for you on any day of your choice (weekdays only).
2012 Training Dates
NEW CLASS - CCSA Oct 6 , 2012
- CCSP Sept 29,2012
ONLINE EXAMS NOV 24,2012
NEW CLASS -CCSA OCT 29,2012
-CCSP OCT 20,2012
ONLINE EXAMS Dec 1,2012
NEW CLASS - CCSP Nov 3,2012
ONLINE EXAMS Dec 15,2012
NEW CLASS - CCSA JAN 26,2013
Online Exams Mar 16,2013
Testimonials
• Customer Service is EVERYTHING.
As a customer service person, moving up the ladder in my carrier has always been my passion, to achieve this, I knew I had to empower myself and not wait for my organization to do so. With this at the back of my mind, I enrolled for Certified Customer Service Associate at Stronix Consults Gbagada, Lagos.
This course enriched and gave me a clear understanding that the only road to quality customer service delivery which stands an individual or organization out is professionalism. Within 2months of enrolling for the course, I got promoted twice, my colleagues watched me turn from a customer service person to a customer service professional, my superiors where wondering where I had hidden my talent all the while.
A lot of people believe the customer service does not require any special skill or training but I strongly disagree, mine is a typical example. After the course, I have more confidence in myself because i believe in what I have acquired. So hurry up, enroll for this course at Stronix Consults and it will be worth it.
Esther Oshingbeme (CCSA)
Lagos, Nigeria.
I learnt about CCSP programme a few years back but never gave much thought about it until recently when I experienced a bit of a down slide in my job and I decided to give into my curiosity.
I started this programme with a feeling that I knew it all about customer service relationship but to my utmost surprise, all I thought I knew was only a tip of the iceberg.
If I knew, I would have started the programme earlier and cashed in sooner. My experience so far has been rewarding, knowledgeable and insightful.
There is ambience in the air. The people that make up the class are mostly youths with the zest for knowledge. The class is highly interactive which gives rooms for sharing ideas and experiences as relates to the topics of discuss.
The tutors are humble, down to earth; ready to impact the class with the need-to-know.
In all, CCSA is highly recommended for everyone regardless of age, discipline or position.
It’s a programme geared towards better understanding and appreciating who a customer is and getting the best out of them.
Blessing Okonkwo(CCSA)
Sales Consultant
Lagos, Nigeria.