Stronix consults is hosting its 3rd customer service conference in Lagos, Nigeria and are pleased to invite your organization to participate in this upcoming conference. It is a two days conference. This is a rare opportunity for you to spend two days interacting with John Tschohl a renowned speaker who is known as an Expert and Guru in Customer Service Management all over the world.

The Objective of this conference is to expand your concept of customer service and educate you on international best practises when it comes to customer service delivery and the direct effect it has on growth and profitability.

• Day One

Seminar style conference with John Tschohl Topic; ’’Seeing through the Eyes of the Customer’’

Target Audience; Front Office Executive, Marketers, Sales Executives, Business Development Executives and Customer-Interfacing staff.

Date; October 18, 2011

Fee; N30, 000

Venue; Ocean view Victoria Island, Lagos.

• Day Two

Topic; ’’The Paradigm Shift; Your Business is NOW Service’’

Target Audience; Customer Service Manager, Marketing Managers Sales Managers Business Developments and Mid-Levels Managerial Staff, Entrepreneurs & Business owners.

Date; October 19, 2011.

Fee; N50, 000

Venue; Ocean view Victoria Island, Lagos.

The Speaker John Tschohl is the bestselling Author, Service strategist and president of service Quality Institute, the Global Leader in customer service management for the past 39 years john has influenced millions of business executives worldwide to develop a detailed and aggressive strategy to retain customer and prevent them from going to their competitors and gain market share. John has featured on Major TV shows like Good Morning America, CNBC, Radio stations…

Click here to download the registration form